InvestorServe
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InvestorServe

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Welcome to InvestorServe

Registered User Login

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Not a Registered User?

Register now to securely:

  • View & manage all your investments
  • Manage your registered details
  • Download statements

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INDIVIDUAL INVESTMENT ACCESS

Enable Two-Factor Authentication

Dear Investor, we are excited to announce the introduction of Two-Factor Authentication (2FA); an enhancement to the existing security measures incorporated in InvestorServe.

The 2FA function is easy to use and will provide additional protection when you use InvestorServe to make changes to your personal information. You will use a one time generated code sent to your mobile or email address to authorise the requested change.

Given the recent high levels of cyber related scams we strongly encourage you to utilise this security function.

Please select from the options below to enable two-factor authentication.

Enable Two-Factor Authentication

Some transactions on this portal are extra secure and you will have to enter an email verification code to authenticate your identity.

Please provide your email below to enable the authentication method. If you need to change this information in future, you can do so by contacting Boardroom.

Enter Email Verification Code

Didn’t receive your code? You can request a code again in ... or .

Enter your details below for read-only access to a single investment

Individual Investment Access allows you to view statements and historical information relating to a single holding. You cannot change your personal details, banking information or communication preferences unless you register for an InvestorServe account or complete an investor form.

Enable Two-Factor Authentication

Dear Investor, we are excited to announce the introduction of Two-Factor Authentication (2FA); an enhancement to the existing security measures incorporated in InvestorServe.

The 2FA function is easy to use and will provide additional protection when you use InvestorServe to make changes to your personal information. You will use a one time generated code sent to your mobile or email address to authorise the requested change.

Given the recent high levels of cyber related scams we strongly encourage you to utilise this security function.

Please select from the options below to enable two-factor authentication.

Enable Two-Factor Authentication

Some transactions on this portal are extra secure and you will have to enter an email verification code to authenticate your identity.

Please provide your email below to enable the authentication method. If you need to change this information in future, you can do so by contacting Boardroom.

Enter Email Verification Code

Didn’t receive your code? You can request a code again in ... or .

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© Copyright Boardroom Pty Limited ABN 14 003 209 836 Terms of UsePrivacy Policy

InvestorServe Terms of Use

Introduction

Boardroom Pty Limited (ABN 14 003 209 836) ("BoardRoom", "we" or "us") provides InvestorServe for use by persons ("you") who hold securities issued by clients of BoardRoom (these securities are referred to collectively as “holdings”). Through InvestorServe you are able to view information in relation to your holdings.

By accessing InvestorServe, you agree to be bound by these terms of use (“Terms”). If you do not accept these terms and conditions, you must cease using this portal.

Please see our Privacy Policy for details of how we may collect and maintain personal information obtained through this web portal.

The headings in this document are provided for convenience and are not to be used in interpretation.

Access to InvestorServe

When you register an account with this portal, you agree to keep your account details (username and password) confidential and not to share them with any other person. You must notify us immediately if you become aware of any unauthorised use of your account details.

What you can do through InvestorServe

Through InvestorServe you can provide and view certain information for your holdings. This includes the following:

  • If the issuer of the securities you hold provides the facility to credit dividends or distributions to a bank account, you may provide banking details to be used for this purpose.
  • You may change your address details, unless your securities are held in a holding sponsored by a CHESS participant (in which case you must contact that participant to make changes).
  • You may provide your tax file number.
  • You may nominate the method by which you wish to receive information (such as an annual report) from the issuers of the securities you hold.
  • You may view details of your holdings.
  • You may view documents that have been issued by the issuers of the securities you hold.

Provision of information

By using InvestorServe to provide new information or amend existing information in relation to a holding of securities issued by a client of BoardRoom, you warrant that you (a) are the securityholder, or (b) have been duly authorised by the securityholder to provide or amend said information. If the holding is in joint names, you warrant you are (a) either one of the named joint holders, and authorised by the remaining joint holders to act on their behalf, or (b) authorised by all named joint holders to act on their behalf. If the holding is in the name of a corporation, you warrant that you have been appropriately authorised to provide or amend the information recorded in relation to that holding.

While BoardRoom takes reasonable care to ensure the information provided in this web portal is complete, current and correct, you may not hold BoardRoom liable or responsible for any errors or omissions. In particular, BoardRoom will not be responsible for:

  • information in relation to security holdings that is provided to BoardRoom by third parties (such as information concerning the acquisition or disposal of a holding);
  • verifying information provided by you or on your behalf; or
  • your acting on information pertaining to the number of securities registered in your name at the time you make an enquiry, where you have not taken into account any change to that number that is still to be recorded (for example, if a sale or purchase has been undertaken but has not yet been recorded in the register).

Links to other websites are provided as a matter of convenience only and do not constitute endorsement of a particular company, the products or services provided by that company, or any products or services advertised on a linked website.

Similarly, information provided through this web portal does not constitute a recommendation by BoardRoom with respect to dealing in securities. You should always obtain independent financial advice before buying or selling securities.

Use of information

You are solely responsible for any use you choose to make of this web portal, and you accept liability for any and all losses, damages, costs or otherwise resulting directly or indirectly from the use of this portal. BoardRoom specifically disclaims all liability for any losses, claims or damages that may be incurred as a consequence of the use of this web portal, or the use of information obtained through this web portal, including the unauthorised disclosure or misuse of securityholder reference numbers (SRNs) and/or holder identification numbers (HINs).

Disclaimer of liability

While we strive to provide constant, uninterrupted access to our web portals, BoardRoom cannot guarantee that this portal will be available at all times, and we accept no responsibility or liability for any interruption or delay to our services. Further, we cannot guarantee that access to specific client-related information will always be available; for example, an issuer of securities who is a client of BoardRoom may ask us to restrict access to information in relation to any or all of their securities.

BoardRoom will not be held responsible for and disclaims all liability for any loss or damage sustained by you as a result of illegal or improper access to this service.

Governing law and jurisdiction

These terms and conditions are governed by and shall be construed in accordance with the law applicable in New South Wales. If any part of these terms is found not to be legally enforceable, the remainder of the terms shall remain valid and enforceable.

Indemnification

You agree to defend, indemnify and hold harmless BoardRoom from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use or misuse of our web portals.

Changes to these terms

BoardRoom reserves the right to modify these terms of use from time to time at our sole discretion.

Privacy Policy

Print

Introduction

Boardroom Pty Limited (ABN 14 003 209 836) ("BoardRoom", "we" or "us") provides a comprehensive range of services to listed and unlisted entities, and to public, private and member-based organisations. As part of this, we collect information from and about you. This information is essential for us to deliver our services; if you choose not to provide it, we will not be able to provide our services to you.

As required by law, we comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how BoardRoom collects, manages, uses and safeguards your personal information. Protecting personal information provided to us is important and integral to our business philosophy and ethics.

By accessing the BoardRoom website (http://www.boardroomlimited.com.au), or by using our services, you are agreeing to be bound by the terms of this policy and by the Terms of Use.

We may amend this Privacy Policy from time to time in order to take account of changes to legislation, or if we make changes to any of our practices that affect how we collect and store information.

What services do we provide?

BoardRoom provides the following services:

Securities registry management

  • We maintain registers of securities, which includes maintaining registers of names and addresses of securityholders.
  • We facilitate communications between issuers and securityholders.
  • We facilitate payment of dividends and distributions to securityholders.
  • We handle securityholder enquiries.

Employee equity plan management

  • We administer employee equity plans on behalf of our clients.
  • We facilitate communications between our clients and their employees in relation to employee equity plans.
  • We facilitate payment of dividends and distributions to participants in an employee equity plan we administer.
  • We handle enquiries from participants regarding the employee equity plans in which they participate.

Ballot and voting management

  • We assist clients in the preparation for, and conduct of, elections and ballots.
  • We provide information to eligible voters.
  • We collect and count votes in accordance with any legislation or rules that apply.

Corporate secretarial support

  • We provide administrative support to incumbent corporate secretaries and governance professionals.
  • BoardRoom staff can be named as company secretary for proprietary or public companies.
  • We can undertake a review and, where applicable, make recommendations for improvement of, existing corporate secretarial and governance practices.

Payroll administration

  • We provide a range of services in this area, from basic record keeping to processing employee payments.

What information do we collect?

In our capacity as a securities registrar, employee equity plan administrator, provider of company secretarial support services and payroll administrator, BoardRoom collects personal information including name and address details, securityholding or plan participation details and balances, bank account details, tax file numbers, dates of birth, telephone numbers and email addresses.

We only collect personal information when we need it in order to provide our services. If you do not provide us with the information we need, we may not be able to provide services to you.

How information is collected and stored

Personal information

In the course of maintaining securities registers and administering employee equity plans, we may receive personal information directly from securityholders or employee equity plan participants. This may be:

  • during interactions with our customer service representatives
  • on paper or electronic documents provided to us, such as application forms, advices of banking instructions or tax file numbers, or statutory declarations
  • through our online internet-based facilities

We may also receive information from the following sources:

  • securities issuers
  • securities exchanges
  • stockbrokers or financial advisors
  • users of the internet based facilities offered by BoardRoom
  • clients who use our voting management services
  • clients who use our payroll administration services or the employees of those clients
  • directors and/or other officers of companies to which we provide company secretarial services

Personal information is stored in secure electronic databases and, where applicable, on paper documents. Any information on paper documents is stored in secure, offsite storage facilities for a period of time determined by law or client's instructions. The databases and offsite storage facilities are both located within Australia. BoardRoom takes reasonable steps to ensure that the personal information that we hold is secured against such risks as loss or unauthorised access, destruction, use, modification or disclosure.

Cookies and log files

We use cookies and log files on our web portals to enhance their functionality. A cookie is a small text file that our websites may place on your computer to collect information such as your internet protocol address, your computer’s operating system, and the browser you are using. We use this information to monitor service usage and to optimise the delivery of our services to you. You may adjust your internet browser to disable cookies or to inform you when one is being used. If you choose to disable cookies, you may be unable to access certain areas of our website.

External websites

Sometimes our website contains links to external websites for convenience and information. These websites are not managed by BoardRoom and we cannot be responsible for their privacy practices. You should refer to the privacy policy of the provider of the external website for information concerning their privacy practices.

How we use your information

Providing services to you

Personal information is collected and used to provide additional services related to the initial purpose for which your personal information was collected. The services for which we require personal information include the following:

  • maintaining security registers, which issuers of securities are obliged to maintain under the Corporations Act 2001 (Cth) ("Corporations Act")
  • providing services related to registry and employee equity plan administration, including dividend and distribution payments and corporate communications
  • providing services relating to voting management, including distribution of voting information, collection and recording of votes, and counting of votes
  • facilitating BoardRoom's and our clients' compliance with legal and regulatory requirements

Disclosing personal information

BoardRoom does not sell, trade, lease or rent personal information.

We may be required or authorised by law to disclose information to law enforcement agencies, government agencies, and courts. This may happen for a number of reasons, including to prevent or investigate an actual or suspected crime or fraud.

We may also disclose personal information to organisations with whom we have professional relationships, including:

  • the issuer of the securities you hold
  • regulatory authorities, including the ATO
  • authorised security brokers or financial advisors
  • external service providers, such as printers and mail houses, who assist BoardRoom in providing services

If, in accordance with the provisions of the Corporations Act, the issuer of the securities you hold (including where you hold securities as a participant in an employee equity scheme) approves, you may be sent marketing material in addition to general corporate communications. You may elect not to receive marketing material by contacting BoardRoom.

Cross border data transfers

Unless we are required to by law, BoardRoom will not disclose personal information to an overseas recipient. However, if requested by one of our clients, a related party of BoardRoom wherever situated (including in Hong Kong, Malaysia, Singapore and China) may use personal information that we have collected in order to assist us in providing services to the client who made the request.

How you can access your personal information

You have the right to access, correct and update the personal information that we hold about you. To protect the privacy and integrity of our records, BoardRoom may require you prove your identity before we can disclose, correct or update personal information.

Some personal information may be stored in our archives. These are not current records. If you wish to request information from our archives, you may be asked to complete a personal information request form. We may charge you a fee for this service, but we will inform you at the time of your request if a fee is required.

For updates to name and address details related to participant-sponsored CHESS holdings, you must contact your sponsoring participant.

Further information

If you have any questions or comments about our Privacy Policy or if you wish to make a complaint about how we have handled personal information about you, please contact BoardRoom’s Privacy Officer who will try to resolve the matter within ten (10) business days. If we are unable to resolve the matter within that time, we will contact you to let you know how long it will take to resolve the complaint or, if more appropriate, suggest the matter be referred to the Privacy Commissioner. BoardRoom’s Privacy Officer contact details are:

privacyofficer@boardroomlimited.com.au

or

The Privacy Officer
Boardroom Pty Limited
GPO Box 3993
Sydney NSW 2001

Contact Us

Feel free to contact us. We’re here to help.

Phone

Within Australia: 1300 737 760

Outside Australia: +61 2 9290 9600

Fax

Within Australia: 1300 653 459

Outside Australia: +61 2 9279 0664

Email

enquiries@boardroomlimited.com.au

Mail

Boardroom Pty Limited
GPO Box 3993
Sydney NSW 2001
Australia

Confirmation

Failed to upload file

Failed to upload file

Success

Success

Failed to upload file

The file "Dongfang_allocation_2017.xls" cannot be uploaded as it is not the correct format for an allocation file.

Errors logged

Unable to find column heading "Allocation Units"
Unable to find column heading "InvestorId"
Unable to find column heading "Employee No"
Unable to find column heading "Business Unit Identifier"
Unable to find column heading "Business Unit Location"

Success

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Help

Help

The InvestorServe website has changed, how do I log in?

A) If you have previously logged in using your username and password:

Please use your username and password to log in through the 'Registered User Login' section.

B) If you have previously logged in using your issuer name, holding type, reference number, name and postcode:

Please click on the 'Individual Investment Access' button to open a new modal window to log in. Through this access method, you can only view details relating to a single holding. You cannot update your holding details unless you register for InvestorServe. To register, please click on the 'Register Now' button on the home page.

What is the difference between Registered User login and Individual Investment Access?

A registered user of InvestorServe will be able to view and manage all their holdings in the BoardRoom registry. A user who logs in through the Individual Investment Access method can only view details relating to a single holding but will not be able to update them.

I have a temporary password, what are the next steps to follow in InvestorServe?

A temporary password is not the same as an activation code which has been introduced along with the launch of the new InvestorServe website.

A) If you have previously created your InvestorServe username:

Please use your username and temporary password to log in through the 'Registered User Login' section.

B) If you have not created your InvestorServe username:

Please click on the ‘Register Now’ button. Here, enter your registered details and click on the ‘Validate’ button. Once your details have been successfully verified, you’ll be prompted to provide your temporary password.